[crust_split_text tag=”h1″ h_align_desktop=”center” lax_from_translate_y=”30″ lax_to_translate_y=”-70″ color=”#ffffff”]FAQ’s[/crust_split_text]

[crust_text]General FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22What%20is%20a%20credit%20union%2C%20and%20how%20is%20it%20different%20from%20a%20bank%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22A%20credit%20union%20is%20a%20not-for-profit%20financial%20institution%20owned%20by%20its%20members.%20Unlike%20banks%2C%20credit%20unions%20focus%20on%20serving%20their%20members%20rather%20than%20generating%20profits%20for%20shareholders.%20This%20often%20results%20in%20lower%20loan%20rates%2C%20higher%20savings%20rates%2C%20and%20fewer%20fees.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Who%20can%20become%20a%20member%20of%20Solidarity%20Community%20Federal%20Credit%20Union%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Anyone%20who%20lives%2C%20work%2C%20volunteers%2C%20worship%20or%20attend%20school%20in%20the%20following%20counties%20OR%20is%20an%20immediate%20family%20member%20of%20an%20existing%20member%20in%20good%20standing.%20%5Cn%5Cn-Cass%5Cn-Carroll%5Cn-Clinton%5Cn-Howard%5Cn-Miami%5Cn-Tipton%5Cn-White%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20open%20an%20account%20at%20Solidarity%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22You%20can%20open%20an%20account%20online%20or%20by%20visiting%20any%20of%20our%20branch%20locations.%20You%E2%80%99ll%20need%20a%20valid%20ID%2C%20proof%20of%20address%2C%20and%20an%20initial%20deposit.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Where%20are%20Solidarity%E2%80%99s%20branch%20locations%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Solidarity%20Community%20Federal%20Credit%20Union%20has%202%20branches%20in%20Kokomo%20to%20serve%20you.%5Cn%5CnMain%20Office-%20201%20Southway%20BLVD%20E%2C%20Kokomo%20IN%2046902%5CnDixon%20Road%20Branch-%20214%20N.%20Dixon%20RD.%20Kokomo%2C%20IN%2046901%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Where%20are%20Solidarity%E2%80%99s%20ATMs%20located%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Access%20our%20local%20ATMs%20%26%20find%20free%20ATMs%20nationwide%20with%20the%20CO-OP%20%26%20Alliance%20One%20ATM%20networks.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22What%20do%20I%20need%20to%20bring%20to%20open%20an%20account%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Proof%20of%20Eligibility%5CnProof%20of%20Eligibility%3A%20Membership%20is%20open%20to%20individuals%20who%20live%2C%20work%2C%20worship%2C%20or%20attend%20school%20in%20the%20Indiana%20counties%20of%20Carroll%2C%20Cass%2C%20Clinton%2C%20Howard%2C%20Miami%2C%20Tipton%2C%20or%20White.%20%5Cn%5CnPersonal%20Identification%3A%20A%20valid%20government-issued%20photo%20ID%2C%20such%20as%20a%20driver’s%20license%20or%20passport.%5Cn%5CnSocial%20Security%20Number%20(SSN)%20or%20Individual%20Taxpayer%20Identification%20Number%20(ITIN)%3A%20For%20tax%20reporting%20purposes.%5Cn%5CnProof%20of%20Address%3A%20Recent%20utility%20bill%2C%20lease%20agreement%2C%20or%20any%20official%20document%20that%20verifies%20your%20current%20residential%20address.%5Cn%5CnInitial%20Deposit%3A%20A%20minimum%20opening%20deposit%20of%20%2425%20is%20required%20for%20checking%20accounts.%20%5Cn%5Cn%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22What%20are%20Solidarity%E2%80%99s%20hours%20of%20operation%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Solidarity%20is%20open%20Monday-Friday%209%20AM-%205%20PM%5Cn%5CnOn%20Friday%20the%20drive-up%20at%20both%20locations%20is%20open%208%3A30%20AM-6%3A00%20PM.%20%5Cn%22%2C%22template%22%3A%220%22%7D%5D”]

[crust_text]Account & Membership FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22What%20types%20of%20accounts%20does%20Solidarity%20offer%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22We%20offer%20savings%20accounts%2C%20checking%20accounts%2C%20money%20market%20accounts%2C%20certificates%20of%20deposit%20(CDs)%2C%20savings%20accounts%20for%20kids%2C%20checking%20accounts%20for%20teenagers%20and%20more!%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Does%20Solidarity%20offer%20business%20accounts%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20We%20provide%20business%20checking%2C%20savings%20accounts%20tailored%20to%20small%20businesses%20and%20entrepreneurs.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20can%20I%20order%20new%20checks%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Click%20the%20checking%20%26%20savings%20drop%20down%20menu%20at%20the%20top%20of%20the%20page%20and%20at%20the%20bottom%20of%20the%20menu%20is%20a%20%5C%22reorder%20checks%5C%22%20link.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20update%20my%20contact%20information%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22You%20can%20update%20your%20contact%20information%20by%20sending%20us%20a%20secured%20message%20from%20your%20online%20or%20mobile%20banking%2C%20or%20you%20can%20stop%20by%20either%20location.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22%20Does%20Solidarity%20have%20online%20and%20mobile%20banking%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20Our%20online%20and%20mobile%20banking%20platforms%20allow%20you%20to%20check%20balances%2C%20transfer%20funds%2C%20pay%20bills%2C%20deposit%20checks%2C%20and%20more.%22%2C%22template%22%3A%220%22%7D%5D”]

[crust_text]Loan FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22What%20types%20of%20loans%20does%20Solidarity%20offer%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22We%20offer%20auto%20loans%2C%20home%20loans%2C%20personal%20loans%20and%20boat%20and%20RV%20loans%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20apply%20for%20a%20loan%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Please%20fill%20out%20the%20loan%20inquiry%20form%20or%20call%20765-453-4020%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Does%20Solidarity%20offer%20mortgage%20loans%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20We%20offer%20various%20mortgage%20options%2C%20including%20fixed-rate%2C%20adjustable-rate%2C%20and%20refinancing%20options.%20and%20you%20can%20apply%20online.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Does%20Solidarity%20offer%20debt%20consolidation%20loans%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes%2C%20we%20offer%20personal%20loans%20and%20balance%20transfer%20options%20to%20help%20members%20consolidate%20and%20manage%20debt%20more%20effectively.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20make%20a%20loan%20payment%20from%20another%20financial%20institution%3F%20%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Click%20the%20%5C%22make%20a%20loan%20payment%5C%22%20at%20the%20top%20of%20any%20page%20and%20get%20set%20up%20on%20pay%20place.%20If%20you%20have%20any%20questions%2C%20please%20call%20765-453-4020%22%2C%22template%22%3A%220%22%7D%5D”]

[crust_text dark_head=”” dark_hover_head=””]Mortgage FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22What%20types%20of%20Mortgages%20Does%20Solidarity%20Offer%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20We%20offer%20various%20mortgage%20options%2C%20including%20fixed-rate%2C%20adjustable-rate%2C%20and%20refinancing%20options.%20and%20you%20can%20apply%20online.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20apply%20for%20a%20mortgage%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Apply%20now%20by%20visiting%20SOLFCU.org%5Cn-%20Click%20on%20Loans%20%26%20Credit%20Cards%5Cn-%20Click%20on%20Mortgages%5Cn-%20Click%20on%20Apply%20Now%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Does%20Solidarity%20offer%20debt%20consolidation%20loans%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes%2C%20we%20offer%20personal%20loans%20and%20balance%20transfer%20options%20to%20help%20members%20consolidate%20and%20manage%20debt%20more%20effectively.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20make%20a%20loan%20payment%20from%20another%20financial%20institution%3F%20%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Click%20the%20%5C%22make%20a%20loan%20payment%5C%22%20at%20the%20top%20of%20any%20page%20and%20get%20set%20up%20on%20pay%20place.%20If%20you%20have%20any%20questions%2C%20please%20call%20765-453-4020%22%2C%22template%22%3A%220%22%7D%5D” dark_head=”” dark_hover_head=””]

[crust_text]Digital Banking & Security FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22%20Does%20Solidarity%20have%20online%20and%20mobile%20banking%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20Our%20online%20and%20mobile%20banking%20platforms%20allow%20you%20to%20check%20balances%2C%20transfer%20funds%2C%20pay%20bills%2C%20deposit%20checks%2C%20and%20more.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20enroll%20in%20online%20banking%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22If%20you%20have%20your%20member%20number%2C%20you%20can%20go%20to%20SOLFCU.org%20to%20set%20it%20up%20or%20let%20us%20make%20it%20easy%20for%20you%20and%20stop%20by%20either%20location%20for%20assistance.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22What%20do%20I%20do%20if%20I%20forget%20my%20online%20banking%20password%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22You%20can%20reset%20your%20password%20through%20the%20Forgot%20Password%20link%20on%20our%20website%20or%20mobile%20app.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Does%20Solidarity%20offer%20mobile%20check%20deposit%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes%2C%20call%20or%20stop%20by%20Solidarity%20to%20see%20if%20you%20are%20eligible.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20set%20up%20account%20alerts%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22You%20can%20customize%20account%20alerts%20through%20online%20banking%20or%20the%20mobile%20app%20to%20receive%20notifications%20about%20transactions%2C%20balances%2C%20and%20security%20alerts.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22How%20does%20Solidarity%20protect%20my%20personal%20information%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22We%20use%20encryption%2C%20multi-factor%20authentication%2C%20and%20fraud%20monitoring%20to%20protect%20your%20data.%20Members%20should%20also%20take%20precautions%2C%20such%20as%20using%20strong%20passwords%20and%20avoiding%20phishing%20scams%22%2C%22template%22%3A%220%22%7D%5D”]

[crust_text]Special Programs & Services FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22Does%20Solidarity%20offer%20financial%20education%20resources%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes%20we%20do!%20We%20provide%20free%20financial%20education%20tools%2C%20calculators%20and%20more!%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Can%20I%20set%20up%20automatic%20payments%20for%20my%20loans%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20You%20can%20set%20up%20auto-pay%20through%20online%20banking%2C%20by%20visiting%20a%20branch%2C%20by%20calling%20our%20team%20at%20765-453-4020%20or%20through%20ACH%20origination.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Can%20I%20get%20a%20credit%20report%20through%20Solidarity%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Members%20can%20access%20free%20credit%20score%20monitoring%20and%20financial%20wellness%20resources%20through%20our%20online%20banking%20platform.%22%2C%22template%22%3A%220%22%7D%5D”]

[crust_text]Contact & Support FAQs[/crust_text][crust_accordion toggle_speed=”300″ items=”%5B%7B%22title%22%3A%22How%20can%20I%20contact%20Solidarity%20for%20support%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22You%20can%20reach%20us%20by%20phone%2C%20email%2C%20online%20chat%2C%20or%20by%20visiting%20one%20of%20our%20branches%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22What%20should%20I%20do%20if%20I%20suspect%20fraud%20on%20my%20account%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Report%20suspicious%20activity%20immediately%20by%20calling%20our%20fraud%20department%20or%20blocking%20your%20card%20through%20online%20banking%20or%20call%20765-453-4020%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Does%20Solidarity%20offer%20notary%20services%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Yes!%20Notary%20services%20are%20available%20at%20both%20branch%20location.%20There%20is%20a%20%242%20charge.%20%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Can%20I%20get%20a%20credit%20report%20through%20Solidarity%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Members%20can%20access%20free%20credit%20score%20monitoring%20and%20financial%20wellness%20resources%20through%20our%20online%20banking%20platform.%22%2C%22template%22%3A%220%22%7D%2C%7B%22title%22%3A%22Can%20anyone%20use%20the%20coin%20machine%3F%22%2C%22content_type%22%3A%22content%22%2C%22text%22%3A%22Anyone%20can%20use%20the%20coin%20machine.%20There%20is%20a%2015%25%20fee%20for%20non-members.%22%2C%22template%22%3A%220%22%7D%5D”]