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What Can We Do Better?

At Solidarity Community Federal Credit Union, we’re always looking for ways to better serve our members. The best way for us to improve is by hearing directly from you.

We know there are quite a few questions, and we truly appreciate you taking the time to share your feedback. Your input helps us serve our members better.

We welcome honest feedback, both positive and constructive. If there’s something we’re doing well, we’d love to hear that too. And if there’s something we can do better, we want to know. We can’t improve if we don’t understand where we need to grow.

Your responses will remain private, and we will only contact you if you request a follow-up. Thank you for taking a few minutes to share your experience with us.

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Name
How satisfied are you with your overall experience with Solidarity Community Federal Credit Union?
Is Solidarity your primary financial institution?
Which Solidarity products do you currently use? (Select all that apply)
How satisfied are you with the products and services you currently use?
Which additional products might you be interested in within the next 12 months?
Are you familiar with Shared Branching (the ability to access your credit union account at other credit union locations nationwide)?
Have you ever used it?
Which of the following ATM options are you aware of or use? (Select all that apply)
When you need cash, what do you typically do?
Do you use a digital wallet for payments? (Apple Pay, Google Pay, Samsung Pay, etc.)
If you use a digital wallet, which one do you use most often?
How would you rate the service you receive from our staff?
Have you visited one of our branches in the past 12 months?
Which location?
If so, how would you rate your branch experience?
Have you contacted us by phone, email, or chat recently?
How often do you use Solidarity’s online or mobile banking?
How easy is it to use our digital banking services?
What types of community programs matter most to you?
What financial goals are important to you right now?
Are you aware of Solidarity’s involvement in community events and local programs?
Which county do you live in?
Age Range
Would you be willing to share your experience with the Solidarity team?
If you answered yes, how would you like us to contact you?
Where do you usually hear about Solidarity updates or promotions? (Help your marketing team out!)
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