Online and Mobile Banking Update Details

UPDATE YOUR INFORMATION!!

Once the platform is live in October, you will receive an email with instructions on how to login.

The transition will take place in late October 2025. Members will need to ensure their contact information is up to date before then to avoid any access issues.

Once the new platform is live, you will need to log in using new credentials. If your contact information is outdated, you may experience delays in accessing your account.

We're not trying to Mom you here, but we should always have your updated info! We won't spam you too hard, we promise!!! Accurate contact details ensure a seamless login experience on the new platform. Your email and phone number will be used for security verification and account recovery.

Stop by either location and bring your updated info and a member of our staff will be happy to help!

We're so glad you asked! There is. To update your contact information online, you must 1) Login to your online banking, either on your desktop or mobile device. 2) Click on messages & alerts on the top right-hand side of the page, or on the left-hand side on the navigation menu 3) Click "New Message" 4) Click the drop-down menu that says to and click on "account support" 5) Type in "Update Personal Information" as the subject. (Although you can put anything like... "Solidarity's Marketing Director is pretty cool and told me to update my personal info" or you can stick to the basics 🙂 6) Type you message in the body & click submit 7) Wait patiently for a Solidarity team member to respond 8) Update your contact information

First, we will take away Christmas.... Just kidding, BUT, this is serious business. If your details are outdated, you may not receive important login instructions, password resets, or verification codes, which could delay access to your account. Let's just plan to avoid that mess altogether. Get your info updated today!

We will send updates through multiple channels: • Emails & Text Messages – Regular updates will be sent to all members. • In-Branch Signage – Informational posters will be displayed in our branches. • Website & Social Media – Updates and reminders will be shared online. • Mobile Banking Alerts – Notifications will appear in the current online banking system.

The new system will include: • Enhanced Security Features – Stronger authentication for added protection. • Simplified Navigation – A more intuitive and user-friendly design. • Mobile Optimization – Improved mobile app experience. • Personalized Account Tools – Customizable alerts, budgeting tools, and more.

Your account number and balance will remain the same. However, you will need to reset your login credentials on the new system, hence the constant barrage of reminders to update your information! So, please... Update your information.

Once the platform is live in October, you will receive an email with instructions on how to login.

Good question, we're still working on that!

No, your base membership number has not changed.

Your membership number, or account number as commonly referred to, can be found on your account opening documents. If you need assistance stop by either location and we will be happy to help!