Solidarity Online & Mobile Banking Upgrade Coming Soon!
Online and Mobile Banking Upgrades Coming October 27th.
We’re excited to introduce a major upgrade to Solidarity’s Digital Banking—built with you in mind. Banking should be simple, secure, and convenient, so you can focus on what matters most in life. Our new online and mobile banking platform delivers a modern, easy-to-use experience with powerful tools to help you manage your money anytime, anywhere.
Please update your contact information as soon as possible!
When registering on October 27th you will need the following:
- Your Solidarity member number or 16-digit Solidarity debit card number.
- The last 4 digits of your social security number.
- Your date of birth.
- Current cell phone number and email address.
Having these items ready and available on Monday, October 27th will expedite the registration process!
Please note– You will not be allowed to use your member number as your username. Transfers, Bill Pay, and Remote Deposit Capture will be unavailable after 6 P.M. on Thursday, October 23rd, and the rest of online and mobile banking will be unavailable after 6 P.M. on Friday, October 24th.
Important Notice for Quicken & QuickBooks Users
If you currently use Quicken or QuickBooks with Solidarity’s online banking, please review these important steps:
- Access will be unavailable from October 22 through October 27, 2025 during the system transition.
- Before October 26, 2025, you will need to:
- Disconnect Quicken/QuickBooks from our current online banking.
- Wait to reconnect until after our new system is live.
Please note: Quicken has a five-day blackout period following go-live. That means connections to the new digital banking platform may not be available until November 1 or November 2, 2025.
Taking these steps ahead of time will ensure your Quicken and QuickBooks continue working smoothly once access is restored.
October 27th- Please Download The App
As part of our Digital Banking upgrade, some online banking features—like Bill Pay and scheduled transfers—will no longer carry over to the new system after December 1.
If you haven’t already, please log in and review your scheduled payments and transfers before that date. Re-create any items you’d like to keep active in the new system to ensure uninterrupted service.
FAQs
When is the transition happening? The transition will take place on October 27th. Members will need to ensure their contact information is up to date before then to avoid any access issues.
What is my account number, and where can I find it? Your membership number, or account number as it’s commonly referred to, can be found on your account opening documents. If you need assistance, stop by either location and we will be happy to help!
Will this affect my online banking access? Will I need to re-register, or will my current login details be transferred over? Yes, all members must register for the new digital banking system. Existing usernames and passwords will not carry over. Don’t worry—the process is simple! You WILL not be able to use your member number as your username. Your account details will remain the same.
Will my account details remain the same? Your account number will remain the same. However, you will need to reset your login credentials on the new system, hence the constant barrage of reminders to update your information! So, please… Update your information.
Will my member-to-member, account-to-account, and scheduled transfers be imported into the new system?
Yes, all transfers will be imported into the new system.
Will my alerts transfer to the new system?
No, alerts will not be converted. You’ll need to recreate them in the new platform once you log in.
Why do I need to update my information? We’re not trying to Mom you here, but we should always have your updated info! We won’t spam you too hard, we promise!!! Accurate contact details ensure a seamless login experience on the new platform. Your email and phone number will be used for security verification and account recovery.
How can I update my contact information? We’re so glad you asked! To update your contact information online, you must:
- Login to your online banking, either on your desktop or mobile device.
- Click on messages & alerts on the top right-hand side of the page, or on the left-hand side on the navigation menu.
- Click “New Message.”
- Click the drop-down menu that says to and click on “account support.”
- Type in “Update Personal Information” as the subject.
- Type your message in the body & click submit.
- Wait patiently for a Solidarity team member to respond.
- Update your contact information.
What happens if I don’t update my contact information? If your details are outdated, you may not receive essential login instructions, password resets, or verification codes, which could delay access to your account. Let’s plan to avoid that mess altogether. Get your info updated today!
How will you keep me notified during this process? We will send updates through multiple channels:
- Emails – Regular updates will be sent to all members.
- In-Branch Signage – Informational posters will be displayed in our branches.
- Website & Social Media – Updates and reminders will be shared online.
- Mobile Banking Alerts – Notifications will appear in the current online banking system.
Because it’s important, we want to note again-Transfers, Bill Pay, Remote Deposit Capture will be unavailable after 6 P.M. on Thursday, October 23rd.
The current Solidarity online and mobile banking will be unavailable after 6 P.M. on Friday, October 24th.
How will I access my online and mobile banking account on or after October 27th?
How will I access mobile banking on October 27th when the new system is live?
Web registration- Visit solfcu.org and click Register in the login box on the homepage. Once complete, you will receive a verification code via text and/or email.
Mobile App registration
If you are an iOS (Apple) user, you will update your existing Solidarity banking mobile app when it is available in the App Store on October 27, 2025.
If you are an Android user, you will need to update your existing app and download the new one when it’s available in the Play Store on October 27, 2025.
Open the app and tap the icon in the bottom right. Tap Register to begin the registration process.
Once registered, you will then be prompted to enter your login credentials to log in for the first time. Upon logging in, you will be sent a set of verification codes to verify your identity. Once verified, you will be ready to experience the new digital banking!
Will I be able to see all my Solidarity accounts?
Yes! You’ll be able to view transactions on all accounts where you are a joint owner.
What kind of support is available if I have questions?
We want this process to be smooth and stress-free. We will be available in-branch, by phone, and through online chat.
Will I have to set up everything again in Bill Pay and re-enter my transfers, including transfers to other credit unions/banks? If registered within the first 30 days of launch, you will maintain access to those functions.
Why The Upgrade?
- Intuitive User Interface
Our redesigned platform is clean, modern, and easy to use. Whether you’re tech-savvy or just getting started, you’ll find navigating our new digital banking a breeze. - Enhanced Mobile App
Bank anytime, anywhere! Our upgraded mobile app mirrors the desktop site for a consistent, reliable experience with improved responsiveness and new features. - Advanced Security
Your security is always our top priority. The new platform uses the latest technology to keep your transactions and sensitive information safe—giving you peace of mind. - Personalized Financial Insights
Get a deeper understanding of your finances with smart tools and analytics. Tag your purchases, set alerts, and track your goals to help you make informed decisions.
