At Solidarity, your safety and peace of mind matter to us. That’s why, starting May 1, 2025, we’ll begin using One-Time Passwords (OTP) for certain higher-risk online card transactions. This added layer of protection is part of a cooperative effort with our card processor to ensure your online shopping experience stays simple and secure. When a transaction is flagged as higher risk, you’ll receive a One-Time Passcode via email and text using the contact information we have on file with your card profile. It’s important to keep your contact information up to date to ensure you receive your passcode without delay.
To ensure you receive OTPs when needed, please review and update your information through one of the following methods:
-In Person:
-Secure Message (via Online & Mobile Banking):
-Loan Coupon
-Signed Loan Application
-Paypoint
-Court Documents
-By Mail
Important Note: Each individual must update their own address unless the request is for a restricted account or the member has Power of Attorney.
Frequently Asked Questions (FAQs)
Why is Solidarity adding One-Time Passcodes (OTPs) to some online transactions?
Research shows that OTPs significantly reduce fraud and improve the member experience. Without OTP, high-risk transactions are often declined. With OTP, members can securely verify their identity and complete the transaction directly on the merchant’s site or app.
What happens without OTP?
What are the benefits of OTP at Solidarity?
Can members opt out?
No. Because OTP is a required security measure, opting out is not available.
Thank you!
We appreciate your continued trust in Solidarity. Our goal is always to provide you with the tools and support you need to manage your finances confidently and securely. If you have any questions or need help updating your information, our team is here and happy to help.
Thank you for being a valued part of the Solidarity family—we’re always looking out for you
🪪IDCheck for Shared Branching
Solidarity Community Federal Credit Union understands the crucial need to protect you from account takeover fraud. That’s why we are introducing a new ID proofing measure for in-person use for our Shared Branching members. This new fraud prevention measure allows us to ensure it is YOU trying to access your account, not an imposter.
If you bank at one of our Shared Branch locations, a teller can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification. The one-time password is only required for withdrawals (cash or check) where out-of-state IDs are presented. However, Credit Unions can utilize for additional transactions at their discretion, so keep that in mind if you’re utilizing an institution besides Solidarity.
How it Works: (REMINDER! This does not go into effect until May 1, 2025)
Tip: Save your validation for an even quicker experience next time!
🔐 Shared Branching ID Check – FAQs
The drive-up at our Main Office (201 Southway Blvd E) will be temporarily closed for maintenance from Monday, May 5th, through Friday, May 9th.
During this time, you can:
We appreciate your understanding and look forward to serving you with improved convenience soon!